Refund policy
Last Updated: June 26
At LUXSHAKE, customer satisfaction is our priority. If there is an issue with your order, we are here to help.
RETURNS
You may request a return within 5 days of receiving your order if:
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The item arrived damaged.
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The wrong item was received.
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The product has a manufacturing defect.
To be eligible for a return:
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The item must be unused.
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The item must be in its original packaging.
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Proof of purchase is required.
NON-RETURNABLE ITEMS
We do not accept returns for:
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Used products.
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Products damaged due to misuse.
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Items returned without prior approval.
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Normal wear and tear.
REFUNDS
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 5 days of delivery and provide:
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Your order number.
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Photos of the item received.
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A brief description of the issue.
We will review the case and provide an appropriate solution as quickly as possible.
CANCELLATIONS
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
SHIPPING COSTS
Shipping costs are non-refundable unless the return is due to:
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A damaged product.
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A defective item.
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An incorrect order sent by us.